# Service Delivery & Refund Policy — Alnssor Office

> Canonical HTML: https://www.alnssoroffice.com/service-delivery-refund-policy
> Publisher: Alnssor Office (https://www.alnssoroffice.com/)
> LLM index: https://www.alnssoroffice.com/llms.txt


> Service delivery and refund policy for electrical supplies from Alnssor Office in Iraq.

**Source URL:** https://www.alnssoroffice.com/service-delivery-refund-policy
**Markdown version:** https://www.alnssoroffice.com/service-delivery-refund-policy.md
**Contact:** info@alnssoroffice.com · +964 783 111 1191

This policy explains how Alnssor Office handles delivery, inspection, returns, and refunds for electrical and industrial supply orders.

## Delivery

- Delivery times depend on product availability, supplier lead times, and logistics. Specific delivery windows are confirmed individually in your order confirmation.
- Delivery timelines are estimates rather than fixed guarantees. We will keep you informed of any material changes.
- Unless otherwise stated in the order confirmation, prices generally do not include transportation, customs duties, or installation.
- Risk of loss and title pass per the Incoterm or specific delivery terms stated in the order confirmation.

## Inspection on Delivery

Please inspect goods promptly upon delivery. Any visible damage, shortage, or discrepancy should be reported to us in writing (email or WhatsApp) as soon as practicable.

## Reporting Issues

- **Visible damage or shortage:** report as soon as practicable after delivery.
- **Hidden defects:** report as soon as the issue is discovered.

We will review each report and arrange an appropriate resolution, which may include replacement, repair, credit, or refund depending on the circumstances and the terms of your order confirmation.

## Returns and Cancellations

Because much of our equipment is sourced to order for power station and industrial use:

- Returns are handled on a case-by-case basis.
- Orders may generally be cancelled before dispatch, subject to any costs already incurred on your behalf.
- Specific return eligibility and any restocking fees are stated in your order confirmation.

To request a return or cancellation, contact us at:

- **Email:** info@alnssoroffice.com
- **Phone:** +964 783 111 1191
- **WhatsApp:** https://wa.me/9647831111191

## Refunds

- Refunds (where applicable) are processed using the original method of payment unless otherwise agreed.
- Refund timing depends on the payment method and any bank or third-party processing times.
- We will confirm the refund amount, timing, and method with you in writing.

## Non-Returnable Items

Items that have been used, installed, modified, or damaged after delivery — and items that are custom-sourced to your specifications — may not be eligible for return. The applicable terms are stated in your order confirmation.

## Force Majeure

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to supplier delays, customs actions, transport disruptions, natural events, or government actions.

## Changes to This Policy

We may update this Service Delivery & Refund Policy from time to time. The latest version will always be posted on this page.

*See the full Service Delivery & Refund Policy on the website for the legally binding text: https://www.alnssoroffice.com/service-delivery-refund-policy*